UDENYI ODEH VINCENT
Virtual Assistant
Abuja, NG.About
Results-driven Virtual Assistant with 2+ years of diverse experience spanning customer service, creative direction, and financial recovery. Proven ability to deliver exceptional client support, resolve complex issues, and enhance operational efficiency through strong communication, problem-solving, and teamwork. Eager to leverage a versatile skill set to optimize administrative processes and contribute to organizational success in a dynamic remote environment.
Work
Virtual Assistant
|Virtual Assistant
Abuja, Federal Capital Territory, Nigeria
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Summary
Currently providing comprehensive administrative and operational support to optimize client productivity and streamline workflows.
Highlights
Managed complex calendars and scheduled over 50+ appointments weekly, ensuring optimal time management and preventing scheduling conflicts.
Streamlined email correspondence and digital filing systems, reducing response times by 20% and improving information accessibility.
Conducted in-depth research and compiled data for various projects, providing critical insights that supported informed decision-making.
Prepared professional presentations and reports, enhancing communication clarity and visual impact for key stakeholders.
Sidi care Communications
|Customer Service Representative
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided virtual customer support, resolving inquiries and ensuring high levels of client satisfaction for a communications company.
Highlights
Resolved over 100+ customer inquiries monthly through virtual channels, maintaining a 90% first-contact resolution rate.
Communicated complex service information clearly and concisely, improving customer understanding and reducing follow-up calls by 15%.
Implemented effective conflict resolution techniques, transforming challenging customer interactions into positive experiences.
Contributed to a 10% increase in customer satisfaction scores by delivering empathetic and efficient support.
Royal Beadings
|Beading Manager (Creative Director)
Abuja, Federal Capital Territory, Nigeria
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Summary
Led creative direction and operational management for a beading business, overseeing design, production, and client engagement.
Highlights
Directed the creative design and production of custom beadwork, resulting in a 25% increase in unique product offerings.
Managed client relationships and order fulfillment, ensuring timely delivery and exceeding customer expectations for bespoke items.
Developed and implemented marketing strategies that expanded brand reach and contributed to a 15% growth in sales revenue.
Oversaw inventory management and material sourcing, optimizing production efficiency and reducing waste by 10%.
Hududulah Microfinance Company
|Recovery Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed the recovery of outstanding debts and reconciled financial accounts for a microfinance institution.
Highlights
Successfully recovered over $X in outstanding debts, contributing directly to the company's financial stability (X% recovery rate).
Negotiated repayment plans with clients, achieving mutually beneficial agreements and minimizing loan defaults.
Conducted thorough account reconciliation, identifying discrepancies and ensuring accurate financial records.
Maintained strong client communication throughout the recovery process, preserving customer relationships while achieving collection targets.
Education
National Open University Nigeria
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B.Sc
Information Technology
Divine Love Secondary School
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Secondary School Certificate
Skills
Analysis
Data Analysis, Financial Analysis, Problem Solving.
Budgeting & Forecasting
Financial Planning, Budget Management, Forecasting.
Cashflow Management
Cash Flow Optimization, Financial Reporting.
Communication
Verbal Communication, Written Communication, Client Relations, Active Listening.
Interpersonal Skills
Collaboration, Empathy, Relationship Building, Conflict Resolution.
Leadership
Team Leadership, Project Coordination, Mentorship.
Numeracy
Quantitative Analysis, Data Interpretation, Financial Acumen.
Problem Solving
Issue Resolution, Critical Thinking, Troubleshooting.